Stuck on something technical? Start here.

Use "Forgot password?" on the sign-in screen — a real reset link goes to your email straight away. If you have two-factor authentication switched on, you'll be asked for your authenticator code before the new password takes effect; that's Supabase correctly refusing to let an emailed link alone bypass your second factor.

Use a backup code — the "Lost your device? Use a backup code" link on the code-entry screen. Using one automatically removes your old authenticator and signs you out everywhere, so head straight to Settings → Account afterwards to enrol a fresh one.

This is the one case with no self-service route back in, and that's deliberate — two-factor authentication only means something if losing one factor can't be talked around. Email support@grovabe.com from the address on your account and a real person will verify you and help. It's why we say, right at enrolment, to keep those backup codes somewhere safe.

Check spam/junk first — our emails come from no-reply@grovabe.com. Still nothing after a few minutes? Email support and we'll check on our end; it's occasionally a typo'd address at signup.

Try a hard refresh on web, or fully close and reopen the app on mobile (not just backgrounding it) — a stale session is the most common cause. If you've had two-factor on for a while, you may simply be due a fresh code: Grovabe re-checks every 20 days and will ask rather than sign you out.

Go to Settings → Subscription → "Manage Billing" — this opens Stripe's own secure portal where you can update your card. Grovabe never sees or stores your card details itself; that's Stripe's job throughout.

Paid plans: "Manage Billing" in Settings → Subscription for cancellation, or the in-app tier switcher for moving between Starter/Growth/Scale — changes are pro-rated automatically. On Free: the upgrade prompt in Settings starts a fresh checkout.

It should flip the moment you land back in the app after checkout. If it still looks wrong after a minute, sign out and back in; if that doesn't fix it, email support with roughly when you paid and we'll sort it directly.

Check you're online, then pull-to-refresh (native app) or reload the page (web). If a chart or number still looks wrong after that, tell us exactly what you expected to see — that's usually the fastest way to spot a real bug versus a stale screen.

Open the entry from the relevant detail page and delete the duplicate yourself — nothing is auto-merged, deliberately, since two genuinely separate batches or fields can look identical and we'd rather not guess which one you meant.

Our pickers are a closed, searchable list on purpose — every option carries real reference data behind it (sowing windows, pest pressure, days to maturity), which a free-text box couldn't guarantee. If something genuinely common is missing, tell us at support@grovabe.com — we'll add real data for it rather than a guess.

iOS, Android, and the web, all from one account — the web app launches on 5 October 2026. Whichever you use, it's the same farm and the same data.

It falls back automatically to your device passcode, so you're never locked out by this alone. If neither Face ID nor your passcode works, that's your phone's own settings to check, not a Grovabe account issue — this lock is device-local and separate from your account's own sign-in.